The open Joint-stock company
"Paper-mill "Spartak"

Electronic appeal

Address : Republic of Belarus, Mogilev region, Shklov, Fabrichnaya str., 26, ind. 213004

Telephone : +375 (2239) 71-306

Fax number : +375 (2239) 76-523

E-mail : info@bfs.by

OPERATING MODE : Working hours of employees of the management office of JSC «Paper Factory «Spartak» — mon.-thu. - from 8.00 to 17.00 (lunch: from 12.00 to 12.40); Fri. - from 8.00 to 15.00 (lunch: from 12.00 to 12.15); weekend — Saturday, Sunday . reception phone number : +375 (2239) 71-306.

Electronic appeals of citizens, including individual entrepreneurs (hereinafter referred to as citizens), and legal entities to the Bellesbumprom Concern are sent and considered in accordance with the requirements The Law of the Republic of Belarus of July 18, 2011 "On appeals of citizens and legal entities" .

У адпаведнасці з The Law of the Republic of Belarus of July 18, 2011 "On appeals of citizens and legal entities" the appeal is presented in Belarusian or Russian .

An electronic appeal of a citizen must necessarily contain :

  • the surname, proper name, patronymic or initials of the citizen ;
  • the address of the place of residence (place of stay) of the citizen ;
  • statement of the essence of the appeal ;
  • citizen's email address .

The electronic appeal of a legal entity must necessarily contain :

  • full name of the legal entity ;
  • location of the legal entity ;
  • statement of the essence of the appeal ;
  • прозвішча, уласнае імя, імя па бацьку асобы, ўпаўнаважанага падпісваць звароты ;
  • email address of the legal entity .

Electronic appeals must be considered no later than 15 days, and those requiring additional study and verification-no later than 1 month .

Responses to electronic appeals are sent in electronic form to the e-mail address specified in the electronic appeal, or in writing at the place of residence (place of stay) of a citizen or the location of a legal entity in the cases established by The Law of the Republic of Belarus of July 18, 2011 "On appeals of citizens and legal entities" .

If the incoming electronic appeals of similar content from different applicants are of a mass nature (more than 10 appeals), the responses to such appeals can be posted on the official website on the global computer network Internet without sending responses (notifications) to the applicants (part two of subparagraph 1.2 of paragraph 1 of Decree of the President of the Republic of Belarus No. 498 of October 18, 2007 "On additional measures to work with appeals of citizens and legal entities") .

Appeals are left without consideration on the merits, which (for which) :

  • they are not presented in Belarusian or Russian ;
  • they do not contain the surname, proper name, patronymic, address of the place of residence (place of stay) of the citizen ;
  • they do not contain the full name of the legal entity and the address of its location, the surname, own name, patronymic of the head or the person authorized to sign appeals in accordance with the established procedure (for legal entities) ;
  • they contain text that cannot be read ;
  • contain obscene or offensive words or expressions ;
  • they are subject to consideration in accordance with the legislation on constitutional legal proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation defining the procedure for administrative proceedings, legislation on administrative procedures ;
  • in accordance with the legislative acts, a different procedure for submitting and considering such appeals is established ;
  • the deadline for filing a complaint was missed without a valid reason ;
  • a second appeal has been filed if it has already been considered on the merits and it does not contain new circumstances that are relevant for the consideration of the appeal on the merits ;
  • correspondence with the applicant has been terminated .

To get more detailed information about our services, on employment issues, as well as to express your comments and suggestions, fill out an electronic appeal :